Make a Payment
TL;DR — Open the active payment stage, click Pay with Card, and complete the payment on the secure Payzone page. If the institution accepts bank transfers, you can also click Bank Transfer and upload a deposit receipt for them to verify. Once the payment is approved, the stage flips to Completed.
Before you start
- The payment stage must be active on your timeline.
- You'll need a card that supports 3-D Secure (most international cards do) for the card method.
- For bank transfer, you'll need a deposit receipt (PDF or image) from your bank.
Open the payment stage
From your Application Timeline, find the active payment stage and click Proceed to Payment. The page shows the campaign name, the stage name, and a card with the amount due.
Review the amount
The amount card shows:
- The base amount (set by the institution).
- TVA / VAT as a separate line only if your profile country matches the institution's country and a TVA rate is configured. Otherwise no tax is added.
- The total in the institution's currency (for example, MAD).
If TVA is shown but your country is wrong on your profile, click profile settings in the blue notice on the page to fix it before paying — the total will recalculate.
A short description under the amount may include payment instructions or a reference. The Payzone page is 3-D Secure — a security badge is shown at the bottom of the form.
Pay with card
- Click Pay with Card.
- The button shows "Redirecting to payment" — wait without closing the page.
- Your browser is redirected to the Payzone secure payment page (run by Brightstep's payment partner).
- Enter your card details and complete the 3-D Secure check from your bank (SMS code or app confirmation).
- Once Payzone confirms the payment, you're redirected back to Brightstep — the stage flips to Completed and the next stage unlocks.
If you close the browser tab during the redirect, you can re-open the payment stage and click Pay with Card again — it starts a fresh attempt.
Pay by bank transfer
The Bank Transfer button only appears if the institution has registered at least one bank account.
- Click Bank Transfer. A new page lists the institution's bank accounts.
- Pick the account you'll deposit into. Click the Copy icon next to the account number / IBAN to copy it to your clipboard.
- Make the deposit at your bank or via online banking using the exact amount shown on the previous page.
- Save the bank receipt as a PDF or image.
- Back on the bank-transfer page, drag the receipt into the upload area (or click to browse). Accepted file types are listed under the upload box.
- Click Submit Receipt. The stage flips to Receipt Submitted while the admissions team verifies it.
After a successful payment
When the stage shows Completed (green check):
- A View Receipt link appears on the stage card. Click it to open the receipt page with a printable summary.
- For card payments, the receipt also lists the Payzone transaction reference — keep it in case you need to dispute the charge with your bank.
- The next stage on your timeline unlocks straight away.
Pending and intermediate states
The payment stage may show one of these states for a short time:
| State | What it means |
|---|---|
| Payment processing (clock icon, animated) | You came back from Payzone but the bank's confirmation hasn't reached us yet. The page polls every few seconds — leave it open. |
| Receipt Submitted (file-check icon) | You uploaded a deposit receipt; the team is verifying it. You'll be notified when they're done. |
| Payment Failed (red X) | The card was declined or the 3-D Secure check failed. Click Try Again to retry. |
| Payment Rejected (red X) — bank deposit only | The team rejected your receipt — see below. |
If your bank receipt is rejected
When a bank deposit is rejected, the page shows the Reason for rejection in a red banner. Read it carefully — common reasons are "amount does not match", "receipt unreadable", or "deposit was made to the wrong account".
You have three choices:
- Upload New Receipt — fixes the issue, e.g. uploading a clearer scan or making a new deposit.
- Pay with Card Instead — switches to the card flow without re-uploading.
- Return to application — leaves the page; the stage will continue to show the rejection until you act.
If a card payment fails
A failed card payment shows a red Payment Failed card with a Try Again button. Common causes:
- 3-D Secure code timed out — restart and complete the SMS / app step faster.
- Card limits or international block — check with your bank.
- Funds insufficient — top up or use a different card.
Click Try Again to start a fresh Payzone session. The earlier failed attempt is recorded but does not block retries.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| Bank Transfer button is missing | The institution has no bank accounts registered for transfers | Use Pay with Card — the institution only accepts card payments |
| TVA line shown but my country is wrong | Profile country doesn't match where you actually live | Click profile settings in the blue notice and update the country before paying |
| Stuck on Payment processing for several minutes | The bank confirmation is slow or got lost | Click Retry Payment to start a new attempt — only one will count |
| Came back from Payzone but stage isn't completed | The redirect happened but Payzone hasn't confirmed yet | Wait — the page polls automatically. If it stays >10 minutes, contact support |
| Receipt upload rejected at the upload box | Wrong file type or too large | Use the file types listed under the box; compress large PDFs |
| View Receipt link missing after a card payment | The receipt is generated when the transaction is confirmed | Refresh the page; if still missing, contact the admissions office |
| Charged on my card but stage still says Payment Failed | Network glitch caused the confirmation to time out | Don't pay again. Contact the admissions office and share the Payzone transaction reference from your bank statement |